Shipping & Returns
We want every Botanical Bones order to arrive quickly, safely, and exactly as expected. Here's everything you need to know about how we ship, our return policy, and how subscriptions work.
Shipping
Getting your order to your door
Processing time
Within 3 business days
Orders placed before 12pm PST ship sooner
Free shipping
On orders $75+
Automatically applied at checkout
Ships to
United States only
All 50 states including Hawaii & Alaska
Standard shipping
Calculated at checkout based on your location and order weight. Rates vary by distance from our fulfilment centre.
Expedited shipping
Available at checkout. Select your preferred carrier and speed — rates calculated in real time based on your location.
Delivery time
Varies by carrier and destination. Estimated delivery windows are shown at checkout when you select your shipping method.
Order tracking
A tracking number is emailed as soon as your order ships. If you don't receive it within 3 business days of ordering, check your spam folder or contact us.
Subscribe & Save orders
Subscription orders always ship free, regardless of order value.
Returns & Exchanges
Not happy? We'll make it right.
We stand behind every formula we make. If something isn't right with your order — damaged packaging, a product quality issue, or an error on our end — we want to hear from you and we'll take care of it.
Return window
30 days from the date of delivery.
Unopened bags
We accept returns on unopened, unused product within 30 days. Please reach out before sending anything back.
Opened bags
We don't accept returns on opened bags unless there is a product quality issue. If your dog had a reaction or you noticed something off, please contact us — we take this seriously and will work with you directly.
Return shipping
If the return is due to a product issue or our error, we cover return shipping in full. For change-of-mind returns on unopened product, return shipping is the customer's responsibility.
How to start a return
Email us at bark@botanicalbones.com or use our contact page. Please include your order number and a brief description of the issue — we typically respond within 1–2 business days.
Refunds
Once your return is received and reviewed, refunds are processed to your original payment method within 5–7 business days.
Our promise: If your dog doesn't love it or something isn't right, we won't leave you hanging. Reach out and we'll find a solution — whether that's a replacement, a credit, or a full refund.
Subscriptions
Flexible by design. No tricks.
Our Subscribe & Save programme is built around your dog's needs, not ours. You're in control at every step.
Discount
20% off every order, automatically applied. Plus free shipping on every subscription order, always.
Delivery frequency
Choose every 4, 6, or 8 weeks at checkout. Change your frequency any time from your account dashboard.
Skip or pause
Need to delay a shipment? Skip or pause your subscription at any time — no questions asked, no fees.
Cancellation
You can cancel any time after your second order. We ask for a minimum of 2 orders so our small team can fulfil your initial commitment — after that, you're free to go whenever you like.
Manage your subscription
Everything is handled from your customer account — skip, pause, swap formulas, update your address, or cancel. No need to contact us unless you'd like to.
Heads up: Subscription orders process automatically based on your chosen frequency. If you need to make changes, please do so at least 24 hours before your next scheduled order date to ensure the update takes effect.
Still have a question about your order?